Once your order has been placed, an order confirmation email is sent.

To ensure that this goes into your inbox. Please add info@skelcore.com to your contacts, otherwise, our email could end up in your Junk Folder.

An email will be sent confirming your order has been shipped with tracking information.

An order form is included in every parcel sent from our distribution center. Please check the order form to ensure no items are missing from the list.

If an item you have ordered is missing from the packing list, this will likely have been removed due out of stocks. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us
immediately with the following information:
- Order Number
- Missing Items)
Our support team will investigate the matter and will resolve the issue for you as quickly as possible.
info@skelcore.com
** All missing item claims must be made within 48 hours of the delivery

Once the tracking email has been sent, your package has left our facilities.

Standard delivery on average is 5-7 business days.

Please note tracking information can take 24-48 hours to update after dispatch.

If you wish to cancel or modify your order, please send an email to info@skelcore.com with your order number as soon as possible. We will make every effort to accommodate your request.

However, once an order has been submitted, we cannot guarantee that the purchase can be canceled.

Our support team will notify you if the cancelation was successful. If the item was shipped to the wrong address, we will need to wait until the package is returned to the sender before issuing a full refund or replacement item.

Please add specific shipping details, such as apartment or suite number, etc.